Cancellation & Refund Policy

Cancellation rules, product-specific returns and how eligible refunds are handled.

1. Cancellation eligibility

Cancellation is generally available before the shipment reaches a non-cancellable fulfilment stage such as pickup, dispatch, in-transit or delivery. Devnira checks the latest order state before accepting a cancellation request.

2. Product-specific returns

Return eligibility can vary by product, category, hygiene/safety requirement, condition and seller listing. The return window displayed for the purchased listing controls the standard return request window, subject to mandatory consumer rights.

3. Return review and reverse pickup

A return request can require a reason and supporting evidence. After approval, where reverse logistics is available, pickup is arranged from the buyer and the item is returned toward the seller/approved return location for inspection and reconciliation.

4. Refund amount

For an approved return after delivery, the eligible refund is based on the approved product/item value. The original forward shipping charge is normally non-refundable after a completed delivery/return, except where applicable law requires otherwise or Devnira determines that the charge should be refunded because of a seller/fulfilment error.

For an approved cancellation before fulfilment, any amount charged for an unfulfilled shipment is reconciled with the cancellation refund.

5. Online payment refunds

Eligible online refunds are sent through the original payment provider where supported after the applicable cancellation/return decision and payment reconciliation. The order page displays refund status. Processing time after a refund is created can depend on the payment provider and the customer’s bank.

6. Cash on Delivery refunds

Cash-on-Delivery refunds may require a supported refund destination/reference after approval because the original purchase was not collected through an online Razorpay payment.

7. No duplicate refund

Devnira records refund references/status against the order/return workflow to prevent duplicate processing and to support reconciliation.

8. Need help?

Contact sanishth717@gmail.com with your order number, or use Devnira Help & Support.