Shipping & Delivery Policy

Seller pickup, courier serviceability, shipping charges, delivery estimates and tracking.

1. Order movement

For marketplace orders, the normal fulfilment flow is seller pickup address → courier/Shiprocket network → buyer delivery address. Items from different sellers may ship separately.

2. Serviceability

Delivery depends on seller pickup location, package weight/dimensions, destination pincode, courier serviceability, stock and payment mode. A pincode may become unavailable if courier conditions change before shipment creation.

3. Shipping charges

Shipping charges are calculated for the order during checkout using the available courier/serviceability information. The final charge shown before order confirmation is included in the buyer’s payable amount. Multi-seller orders can have separate shipment costs.

4. Delivery estimates

Estimated delivery dates/days are operational estimates, not guaranteed appointment times. Weather, remote-area restrictions, address issues, public holidays, courier capacity or other events can change the estimate.

5. Tracking

Tracking becomes available after shipment/AWB information is created. My Orders is the primary place to view the latest status and tracking information.

6. Delivery issues

If a shipment is materially delayed, incorrectly marked delivered, damaged or otherwise problematic, contact Devnira through Help & Support / Grievance with the order number.